Shipping policy
Shipping Policy
At WALQO, we want every order to arrive safely and reliably, so you and your dog can get back to enjoying better everyday walks.
Order Processing
Orders are typically processed within 1–2 business days after payment is confirmed.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information when available.
Please note that orders are not processed on weekends or public holidays.
Shipping Destinations
We currently ship to the United States, Canada, Australia, the United Kingdom, Germany, France, Spain, Italy, Ireland, and Portugal.
Available destinations may change. The latest shipping options and rates for your order will be shown at checkout.
Estimated Delivery Time
For U.S. orders, estimated delivery time is usually:
7–12 business days after the order has been processed.
For international orders, estimated delivery dates are shown at checkout after you enter your shipping address.
Delivery times may vary depending on the destination, carrier delays, weather conditions, customs processing, or other factors outside our control.
Shipping Rates
Shipping rates are calculated and displayed at checkout before you complete your order.
Orders of $75 USD or more, or the equivalent value in the local market currency, qualify for free standard shipping in all supported markets.
Order Tracking
Once your order ships, you will receive tracking details by email when tracking is available.
Please allow some time for tracking information to update after the package has been handed over to the carrier.
Incorrect Shipping Information
Please make sure your shipping address is accurate before placing your order.
If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to update the address before the order ships, but we cannot guarantee changes once the order has been processed.
WALQO is not responsible for packages delivered to an incorrect address provided by the customer.
Delayed, Lost, or Missing Packages
If your package appears delayed or missing, please contact us at:
We will help you check the shipment status and work with the carrier or fulfillment partner when needed.
If a package is marked as delivered but cannot be found, please first check around your delivery location and with neighbors or household members. If it is still missing, contact us and we will do our best to assist.
Damaged Items
If your item arrives damaged, please contact us within 7 days of delivery with your order number and clear photos of the damaged item and packaging.
We will review the issue and help provide a suitable solution.
Contact Us
If you have any questions about shipping, please contact us at: